Refund and Cancellation
Return and Refund Policy
We understand that sometimes things don't work out as planned, and we're here to assist you. Our return and exchange policy ensures a hassle-free experience for our customers.
Returns and Exchanges:
You have the option to return or exchange your order within 14 days of purchase, free of charge. To be eligible for a return or exchange, the items must meet the following criteria:
- The items must have tags still attached and be in their original packaging.
- There should be no visible signs of wear or use on the returned items.
- Please ensure the product is returned with the original bill and any additional items included.
Initiating a Return:
To initiate a return, follow these steps:
1. Reply to your order confirmation email, indicating the products you wish to return.
2. Keep the product intact with all tags, original packaging, the bill, and any other included items.
Refunds and Processing:
1. Refunds, store credits, or exchanges will be processed within 20 days. Your cooperation is appreciated in case of any unforeseen delays.
2. Refunds can be issued to the original payment method or as store credit, based on your preference.
If you have any further questions or concerns, please don't hesitate to reach out to us. You can contact us via email at tanwardhruv17@gmail.com or send us a direct message on our Instagram handle @greydust.in.
Thank you for shopping with us! Your satisfaction is our priority, and we're here to make your shopping experience enjoyable and straightforward.
We understand that sometimes things don't work out as planned, and we're here to assist you. Our return and exchange policy ensures a hassle-free experience for our customers.
Returns and Exchanges:
You have the option to return or exchange your order within 14 days of purchase, free of charge. To be eligible for a return or exchange, the items must meet the following criteria:
- The items must have tags still attached and be in their original packaging.
- There should be no visible signs of wear or use on the returned items.
- Please ensure the product is returned with the original bill and any additional items included.
Initiating a Return:
To initiate a return, follow these steps:
1. Reply to your order confirmation email, indicating the products you wish to return.
2. Keep the product intact with all tags, original packaging, the bill, and any other included items.
Refunds and Processing:
1. Refunds, store credits, or exchanges will be processed within 20 days. Your cooperation is appreciated in case of any unforeseen delays.
2. Refunds can be issued to the original payment method or as store credit, based on your preference.
If you have any further questions or concerns, please don't hesitate to reach out to us. You can contact us via email at tanwardhruv17@gmail.com or send us a direct message on our Instagram handle @greydust.in.
Thank you for shopping with us! Your satisfaction is our priority, and we're here to make your shopping experience enjoyable and straightforward.